Motivational Interviewing (MI) Skills For Front-Line & Direct Services Teams (February 26, 2025)

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Motivational Interviewing (MI) is a trusted, evidence-based method that has helped individuals navigate behavior change for over 50 years. While MI is conceptually straightforward, true proficiency requires consistent practice, coaching, and ongoing skill development. To ensure long-term success, organizations must establish internal training systems that provide continuous MI education and support—reducing reliance on external trainers and minimizing costs.

Our 3-Part Training System is specifically designed to help agencies build sustainable in-house internal capacity, equipping their teams with the skills needed to independently train and coach staff. By investing in structured, in-house internal MI training, organizations can ensure their workforce retains and refines MI skills acquired - leading to more effective client engagement and lasting impact.

Session Structure & Prerequisites: This training is Session-1 of the 3-part system. Participants may attend sessions individually or combine them as needed.

• No Previous MI Skills training is required

Program Overview

This is Session-1 of a three-part system, and it is focused on providing front-line and direct service teams with the core MI skills for effectively engaging clients being served.

Why MI Matters

• Evidence-Based Excellence – MI is a proven method for fostering intrinsic motivation in clients, leading to sustainable behavior change beyond mere compliance.
• Ambivalence Resolution – MI helps clients overcome hesitation toward change, placing responsibility squarely on the individual leading to enduring results.

Training Objectives & Intended Outcomes

• Foundational Concepts – Learn essential MI strategies and techniques, whether you’re new to MI or refining existing skills.
• Dynamic Application – Discover how MI can be adapted to various settings, ensuring effectiveness across different client interactions.
• Skill Recognition & Elevation – Identify familiar techniques in your current practice and enhance your fidelity to the MI model through focused training.

Building Internal Expertise

Organizations that invest in internal MI training capacity building systems ensure their staff retain and refine MI skills over time - eliminating the need for frequent external training interventions. By fostering self-sufficiency, agencies can provide ongoing coaching and support for both existing and new staff, strengthening service delivery and long-term outcomes.

Who Should Attend?

This training is ideal for:

• Front-line and direct service professionals working with clients.
• Agency staff seeking to integrate MI into their daily practice.
• Organizations looking to establish sustainable, internal MI training capacity.

By equipping your team with evidence-based MI skills, you empower them to drive meaningful client success while ensuring long-term sustainability within your agency.

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