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Making Sense of Client Resistance

Members Only Event                                             Please click here to register

Dates: March 13, 2011
Times: 2:00 - 4:00 PM EST
Location: Online Webinar - Via Your PC


Program Details

Sales and service professionals experience "rejection" in their efforts to sell products and services to clients.  Many of them fail or produce minimal results at best because of what I call "attitude errors".  Because they mis-read and mis-handle the "rejection", they loose sales and ultimately loose their jobs.  On the other hand, the practitioner who recognizes rejection and handles it for what it is, gets desired outcomes almost effortlessly.

In much the same way human services professionals fail or succeed to the extent we are able to recognize and effectively address our clients' "resistance" when we encounter it.   
 

Program Goals and Learning Outcomes

Clients' persistent behavior that is self deafeating offers challenges many are ill-equipped to handle.  How these challenges are handled in many cases exercebate the problem not solve it.

On this webinar participants will learn to understand clients' resistance, why it makes sense and what to make of it.   They will also learn to actually want and "invite" resistance!  They will gain an appreciation for resistance and learn to use it to achieve desired outcomes.

Who should attend

Adult and Youth Staff and Case Managers Teams, Supervisors and Managers
Clinical staffs, Social Workers & Counselors
Behavioral Healthcare and Substance Abuse Professionals
Community services agency personnel
Probation personnel, Supervisors and Managers
Mental Health and Prevention Center Professionals
Community Services Organizations, Services Providers
Program Directors and Executives
Resident populations staffs
Clinical Directors and Staff
Disability Management Professionals
Trainers
Safety Officers
Nurse Care Professionals
Workforce Specialists
Psychologists, Psychiatrists and Therapists
Pastoral counselors
DWI Court Administrators
Researchers & Planners
Government Agencies
Pre-Release Specialists

Webinar Leader: Designated Joyfields Faculty

Mark M. Lowis, LMSW, MINT

Mark Lowis has extensive experience in the public and private sector for mental health and substance abuse services.  He offers assistance to agencies and facilities in the design, development, and management of the following areas:

·         Utilization Management

·         Quality Management

·         Utilization Review

·         Clinical Supervision

·         Staff Development and Training

·         Clinical Chart Review and Performance Monitoring

·         Contracts and Services Analyst

mlowis

Mark has provided leadership and consultation in Utilization Management (UM) and Quality Management (QM) to various agencies and at the state level over the years.  He has helped agencies reduce their dollar amount of loss for non-certs and denials by helping to improve Utilization Review (UR) processes and staff trainings.  Mark is a member of the Motivational Interviewing Network of Trainers (MINT) and provides training and clinical supervision in this evidenced based practice.  Additionally, Mark provides team building activities and training that help to increase the partnerships between functional departments, management, and contractors in the field of mental health and substance abuse.  Mark has a great deal of experience designing and developing performance measurement systems for maintaining the standards of accrediting bodies, as well as systems for continuous quality improvement, contracting, and services analysis.

REGISTRATION FEES

This is a FREE MEMBERS-ONLY EVENT - Please click here to register

If not a member, but wouldl like to become one and join on this webinar, please click here to purchase membership or download and complete membership form and fax to +1(678)605-0271. 

Note: This program will be delivered online via your computer and your telephone.  After your registration, you will receive instructions for joining the webinar.  

Programs, dates, fees and faculty are subject to change.
Questions?  Call +1(770)409-8780
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