Members Only Event Please click here to register
Dates: March 13, 2011
Sales
and service professionals experience "rejection" in their efforts to
sell products and services to clients. Many of them fail or
produce minimal results at best because of what I call "attitude
errors". Because they mis-read and mis-handle the "rejection",
they loose sales and ultimately loose their jobs. On the other
hand, the practitioner who recognizes rejection and handles it for what
it is, gets desired outcomes almost effortlessly. Program Goals and Learning Outcomes Clients' persistent behavior that is self deafeating offers challenges many are ill-equipped to handle. How these challenges are handled in many cases exercebate the problem not solve it. On this webinar participants will learn to understand clients' resistance, why it makes sense and what to make of it. They will also learn to actually want and "invite" resistance! They will gain an appreciation for resistance and learn to use it to achieve desired outcomes. Who should attend Adult and Youth Staff and Case Managers Teams, Supervisors and Managers Webinar Leader: Designated Joyfields Faculty Mark M. Lowis, LMSW, MINT Mark Lowis has extensive experience in the public and private sector for mental health and substance abuse services. He offers assistance to agencies and facilities in the design, development, and management of the following areas:
Mark has provided leadership and consultation in Utilization Management (UM) and Quality Management (QM) to various agencies and at the state level over the years. He has helped agencies reduce their dollar amount of loss for non-certs and denials by helping to improve Utilization Review (UR) processes and staff trainings. Mark is a member of the Motivational Interviewing Network of Trainers (MINT) and provides training and clinical supervision in this evidenced based practice. Additionally, Mark provides team building activities and training that help to increase the partnerships between functional departments, management, and contractors in the field of mental health and substance abuse. Mark has a great deal of experience designing and developing performance measurement systems for maintaining the standards of accrediting bodies, as well as systems for continuous quality improvement, contracting, and services analysis. This is a FREE MEMBERS-ONLY EVENT - Please click here to registerIf not a member, but wouldl like to become one and join on this webinar, please click here to purchase membership or download and complete membership form and fax to +1(678)605-0271. Note: This program will be delivered online via your computer and your telephone. After your registration, you will receive instructions for joining the webinar.Programs, dates, fees and faculty are subject to change. Questions? Call +1(770)409-8780 |

