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2nd Annual "Human Services" Workshops & Conference

Evidence-based Case Planning, Management and Services Delivery

March 21-23, 2012

New Orleans, Louisiana, USA

Program Detail | Faculty | Download Brochure | Register | Hotel & Fees | Local Attractions | Testimonials

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The program theme focuses on "Evidence-based & Strength-centered Practices for Effective Case Planning, Management and Services Delivery".  The program includes both micro and macro strategies that are clinical, non-clinical and system-wide considerations for implementation and practice.  As a result, the clinical and non-clinical practitioner who functions anywhere in the system will learn specific skills and approaches as well as gain an understanding of the way in which their specific activity fits in the big picture with regard to service delivery and outcomes.

What to expect

  • 3-Days, comprehensive workshop sessions from Top Experts, plus
  • Current government requirements, emerging trends, skills building
  • Tools, Resources, Actionable draft plan of your own
  • Earn up to 24 CE Training Hours
  • Networking with peers, and much more
PROGRAM DETAILS

Strength-Centered Case Management Practices For Effective Outcomes


Effective case management is a collaborative process of assessing, planning, facilitating, and advocating for options and services planned to meet clients' individual needs efficiently.  Adopting evidence-based and strength-centered practices is a commitment to professionalism, quality care and effective client services in the face of large caseloads, limited resources and traditionally less than optimal training.  This program will aid in closing the gap.

During this presentation participants will learn effective case management practices and how they apply.  The program will help participants differentiate traditional ineffective deficit-centered practices vs. evidence-based and strength-centered practices we are moving toward.  Using relevant examples, participants will learn how they can help their clients achieve desirable outcomes through promoting quality and effective interventions which link individuals to appropriate resources.

Program Goals and Learning Outcomes:

On this program, participants will learn;
  • Transtheoretical Model for Change - How People Change
  • Effective client interviewing skills for building healthy collaborative client relationships
  • The Importance of Empathy in the therapeutic relationship
  • Strength-centered vs. Deficit-based approaches
  • Motivational Interviewing Strategies to Increase Intrinsic Motivation
  • Learn current trends in case management
  • Be in a position to help clients set goals and facilitate their achievement
  • Learn to use warm transfers to insure an integrated client services delivery
  • Learn to write better goals, objectives and interventions for increased accountability and improved client outcomes
  • Learn to determine clients’ level of readiness and work efficiently toward desired goals
  • Gain knowledge of key components of successful case management
  • Case Management Process, interventions and discharge cues
Participants will receive editable resources they can adapt for their internal use.

Stage Matched Interventions: Recovery Oriented Treatment and Services Planning

This is a training on "Strength-based", recovery-oriented, stage-matched treatment planning.  Traditionally treatment plans are written with an institutional approach, are prescriptive, and expert driven with behavioral objectives for one level of readiness. To the contrary, this method teaches how to write the objectives and matching interventions for the persons level of readiness.

This program is designed to increase the skills of practitioners in applying strength-based, recovery-oriented treatment as applied to working with clients and in their documentation.  The workshop will greatly increase skills for writing collaborative, recovery-oriented treatment plans that actually reflect the activities of the individual and the assistive counselor (team).  The plan is person centered with interventions targeting real issues.  Measurement in the plan is based upon increasing levels of change versus prescribed numbers of performing a behavior.

Program Goals and Learning Outcomes:

Participants will be in a position to successfully develop treatment plans with objectives and interventions that are tied directly to a person’s level of readiness for working on a goal. 

Participants will also learn;
  • To identify the two treatment issues from each domain of a bio-psychosocial assessment
  • Determine their clients' level of readiness to work on those issues
  • Develop objectives (what the client does), and Interventions (what the clinician does) that match that level of readiness in a manner that increases the level of readiness toward recovery
Integrating Government Healthcare Requirements For Effective Case Management Systems & Services Delivery

In the advent of Health Care Reform and the development of Federally Qualified Health Centers (FQHC), agencies are adding the ability to address mental health and substance abuse issues along other primary health issues.  While guidelines are provided for the process of qualifying to be an FQHC, some agencies must provide treatment that is new to them.  Knowing if the treatment you are setting up is the most efficacious approach with regard to mental health and substance abuse, as well as the most cost beneficial, is key to your operation.
 
Often in the practice of case management, referral of individuals to various programs or resources not provided by your agency can be limited by the understanding of various Evidenced Based and Promising Practices.  A detailed knowledge helps a case manager accurately tie clientele to programs that have a chance of targeting the person's individual needs by providing the right type of intervention, at the right time, in the right amount, scope and duration.  With the right methods comes the right outcomes.
 
Program Goals and Learning Outcomes:

This presentation provides a layout of Evidence Based Practices, Promising Practices, and strategies for accessing community resources.  Each EBP and Promising Practice is described with some detail as to its purpose, the client situation most likely to respond, and some of the structural elements. 

With this information case managers and administrators will better understand how to orchestrate the use of Evidence Based practices in the care of individuals they serve, either by adopting and providing some directly, or referring to effective programs externally.


Documentation and Advance Work Planning For Audit Readiness

The aim is to Insure that source documents, record documents, and documentation skills provide accurate demonstration of the use of evidence based practices in the treatment of clients in your care.  

There are no secrets around the need to practice in a manner that meets or exceeds the standards of care for various accrediting bodies, funders, and licensing bodies.  Every organization hopes to maintain audit readiness at all times and yet the scramble to prepare for an announced audit ensues despite our best efforts.  A solid work plan, with automatic action to capture Quality Management, Utilization Management, Program Development, Outcomes Measures, and Practice Protocols can really make the difference between practicing and maintaining evidence of standards versus scrambling in the final weeks before the audit.

Program Goals and Learning Outcomes:
The participant will be introduced to work planning designed around a strategy for maintaining ongoing audit readiness.  This presentation provides the attendee with a work plan format that has automatic functions that prevent the need for separate documents (work plan, agenda, minutes, etc.) and separate activities to coordinate efforts.  The participant will have a copy of the work plan format and be able to enter data immediately during the workshop.  The focus on demonstrating the implementation and competency of evidence based practices will occupy the focus of the workshop.

Utilizing Supervision Practices to Enhance Performance and Improve Client Outcomes

Providing quality clinical supervision enhances treatment outcomes and provides protective factors, which guard against employee emotional exhaustion and turnover.   Effective supervision promotes optimal professional functioning and therefore quality client care.

The goal of clinical supervision is to promote the professional development of the supervisee by building on their existing strengths and talents.  Supervisors provide evaluative feedback to assist with new learning through instruction and modeling.   Primary tasks of supervision include enhancing competence, continuing the life-long learning process and helping to develop effective self-assessment skills. 

The Supervision relationship is of primary importance to the process of supervision.  A strong alliance between supervisor and supervisee is critical to quality client care.  Parallel process is an unconscious replication of the therapeutic relationship with the supervision relationship.  This can occur in both an upward and downward direction and is an important consideration in the supervision process. 

Program Goals and Learning Outcomes:
In this presentation, participants will learn:
  • The Primary Purposes of Supervision
  • Effective Ways to Provide Feedback
  • How to Enhance the Supervision Relationship
  • Ways to Encourage Self-Assessment
  • Strategies to Effectively Manage Challenges in Supervision
  • Ethical Issues of Supervision
Ethics: Principles and Fundamentals for Human Services Staffs

This program discusses the fundamental ethical issues and dilemmas practitioners face in the field.  We will discuss the ethical codes that apply to working with behavioral and mental health clients and evaluate scenarios that allow participants to explore the grey areas and the ethical decision making procedures.  

Commonly occurring challenges will be reviewed and participants will better understand effective ways to handle these situations.  

Program Goals and Learning Outcomes:no_panorama

Participants in this program will;
  • Review overarching ethical principles
  • Overview of mental health ethical codes
  • Gain and understanding the process of ethical decision making
  • Consider the complexity of ethical dilemmas
  • Learn to interact with Law Enforcement and Probation (Limits to Confidentiality)
  • Be in a position to understand how to manage dual relationships
  • Understand the role of confidentiality
Following is a bibliography of resource materials referenced;

American Psychological Association (APA) Code of Ethics - http://www.apa.org/ethics/code/index.aspx
American Counselling Association (ACA) Code of Ethics - www.counseling.org
NASW Code of Ethics - http://www.socialworkers.org/pubs/code/default.asp
A Practitioner's Guide to Ethical Decision Making, Holly Forester-Miller, Ph.D., Thomas Davis, Ph.D.

Leadership in Accountability and Performance Assessment for Sustainability and Funding Requirements

Many agencies do a great job of implementing and managing programs and do a less admirable job "telling their story".  An agency or service provider may have the best product, but will "die on the vine" if "marketing" does not exist or fails - so to speak!

This program aims to equip you with what you need to address this deficiency.  Increasingly, policy-makers, funding agencies, and the general public are demanding accountability from justice system institutions and social service providers. As the demands on public resources grow, it becomes more and more important to choose wisely how available public resources will be spent. Agencies and organizations working in the human services field have been feeling the effects of this trend, and many struggle to provide meaningful information about the work they do as they pursue funding and other resources to support their programs.

Historically, justice practitioners have relied greatly on intuition and personal experience to guide their work and determine consequences for anti-social behavior. More recently, however, performance assessment has become a key component of the evidence-based programming and accountability movement. Performance assessment emphasizes measuring an organization’s ability to do things, encompassing the measurement of productivity (how much they do), effectiveness (how efficiently they do it), quality (how well they do it), and timeliness (how long it takes them to do it).

In this presentation, we cover the basic aspects of performance assessment, in terms of why it should be done, how it should be done, and how the results can be used to benefit the organization. In general, performance assessment links organizational philosophy and mission to specific agency activities, and further allows an organization to determine whether its goals and objectives are being achieved. Measuring performance requires a clear unit of analysis (e.g., individual offenders or clients); consistent data collection procedures and processing; and regular dissemination of important information generated by the data. In measuring performance, multiple outcomes (i.e., measures of success) should be considered that indicate what the organization is trying to achieve (e.g., reduce recidivism, improve school performance, enhance family relationships, etc.). When done well, performance assessment can produce results that improve operational and staff management; assist with resource acquisition, allocation, and budgeting; and inform stakeholders about organizational successes and needs.

Recent experiences of a diverse array of jurisdictions across the country illustrate that it is possible, practical, and useful to measure the performance of criminal justice systems and organizations devoted to working with judicial clients.  The systematic utilization of evidenced-based programming and use of data collection and analysis to clarify priorities, improve operations and promote the agency will ultimately enhance program sustainability and funding.

1:15 - 3:00: Wrap-up Work Sessions, Action Planning

3:30: Program Concludes

Approved Continuing Education Provider

  • NAADAC/National Certification Commission (NCC) Provider #745

Many state licensing/certification bodies accept these designations.  Please confirm with your state licensing body.

WHO SHOULD ATTEND


Executives and staff at youth and adult settings, program managers, mental health services, rehabilitative services and mentoring, etc including; 
  • Care & Case Management Teams
  • Clinical Staffs, Social Workers & Counselors
  • Behavioral Healthcare and Substance Abuse Professionals
  • Community services agency personnel
  • Probation personnel
  • Mental Health and Prevention Center Professionals
  • Community Services Organizations, Services Providers
  • Resident populations staffs
  • Clinical Directors and Staff
  • Disability Management Professionals
  • Trainers
  • Safety Officers
  • Nurse Care Professionals
  • Prevention staffs
  • Workforce Specialists
  • Psychologists, Psychiatrists and Therapists
  • Pastoral counselors
  • DWI Court Administrators
  • Researchers & Planners
  • Government Agencies
  • Pre-Release Specialists
KEY REASON WHY YOU AND YOUR COLLEAGUES SHOULD ATTEND A JOYFIELDS INSTITUTE PROGRAM;
  • Gain understanding you need to get your evidence-based practices program off to a great start without paying the large sums some programs charge.
  • You will network with colleagues and share valuable ideas and experiences from different parts
  • You will leave at the end of the program with action steps to take to begin addressing challenges you face
  • You will learn from an expert faculty about what works and know what not to do
  • You will learn in discussion groups and trouble shooting sessions how to address the opportunities ahead
  • Walk away with a game plan knowing what to do once you return
  • Learn first hand the best and latest resources for addressing needs and how to apply them
FACULTY

  • Susan Clement, LPC, NCC, President, Michigan Counseling & Clinical Supervision
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  • Mark Lowis, LMSW, MSW, MINT, President MML Consulting

  • Dr. David L. Myers, Professor, Indiana University of Pennsylvania

  • (Faculty subject to change without notice)

    HOTEL, FEES, REGISTRATION

    ACCOMMODATION, REGISTRATION FEE, INTERNATIONAL PARTICIPANTS

    Our host hotel for the workshop is Hilton Garden Inn, New Orleans Convention Center, located at 1001 South Peters Street, New Orleans, LA 7013. hgi_no_space.jpg

    The hotel is located just one block from the New Orleans Ernest N. Morial Convention Center and in walking distance from French Quarter attractions and restaurants.

    Our special negotiated rate is $139 per night of the program, plus applicable taxes and local fees.  You must mention the Group Code, JOYFIELDS INSTITUTE to receive this rate by February 19th.

    • Making your reservations:

      BY PHONE: Please call the hotel directly to make your reservations at 1-877-STAY-HGI  (1-877-782-9444).  You must mention the Group Code JOYFLD to receive our special negotiated rate.

      ONLINE: Please click here or copy and paste the link below onto your browser to reserve your own room(s) online:

      http://hiltongardeninn.hilton.com/en/gi/groups/personalized/M/MSYGIGI-JOYFLD-20120320/index.jhtml?WT.mc_id=POG

    • Hotel Room Block expires to February 19th or when we run out of the room block.  Participants are responsible for all accommodations, airfare and associated incidental expenses.  Please make your reservations now.

    Tour the hotel >>

    If you need further assistance, please contact our office at +1(770)409-8780 or send email
    to yvette@joyfields.org.  Thank you.

    Registration

    Your registration fee covers;
    • All training sessions
    • Comprehensive Program Manual
    • Earn CE training hours allocated for this particular program
    • Daily continental breakfast daily
    • Daily refreshment breaks
    • 6-month complementary Joyfields Institute Membership that includes the following;
      • eNewsletter updates offering timely articles, news and trends to help you stay abreast of the industry
      • Access to Free monthly training/education webinars presented by Joyfields Institute experts and practitioners, and
      • 10% member discount to Joyfields Institute sponsored programs

    Registration Tuition:

    • Single Attendee: $1295 *

    • 2 or More Attendees: $1195 *

    * Early registration discount.  Register by January 21, 2012 and get $100 OFF!  Discount applied at checkout.

    ** Members take additional 10% OFF.  Get Membership >>

    To Register Your slot Online, click here, or download and complete registration form and fax to +1(678)605-0271.

    For assistance, call +1(770)409-8780.

    Program agenda, dates, fees, faculty and various other aspects of the event are subject to change without notice.  Thank you.

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