Set Strategy. Learn Leadership Influencing Skills for Implementations
Participants are invited to a work
session to implement real work with their associates. They are
asked to bring six to ten improvement recommendations with
them; they will try to get them implemented and measured
for tangible results. During the meeting they will receive
special coaching Everyone’s A CustomerII is an innovative and effective way of improving skills that are essential for success at service, teamwork, leadership and sales. The ProductConducting business requires a combination of technical and interpersonal skills—all aimed at turning people into customers and keeping them satisfied. This applies to internal customers (buy-in from associates) as well as to external customers (other cabinet members, legislators, vendors, services providers, non-profits, etc.)
The core skills necessary to
do business well in today’s environment are way beyond the skills
acceptable years ago, and so a higher powered training program is
appropriate. We recommend Everyone’s A CustomerII: 1. The skills are drawn from award-winning leadership, teamwork, negotiation and service programs with proven track records. 2. The skills are measurable, not vague, soft or fuzzy. 3. The skills yield immediate return-on-investment outcomes, guaranteed. When was the last time you saw measurable increases in people’s sheer competence as a result of training? When was the last time you saw greater profit as a direct result of training? You will see it with Everyone’s A CustomerII because it already has a track record for producing those outcomes. Integrated Skills Internal or external customer service: listening, problem-solving, diffusing disagreements and more. Managerial leadership: coaching and leading others, implementing change, conducting meetings, handling people problems, motivating, delegating. Teamwork: creating effective, conflict-free work groups, communicating, discussing and implementing ideas, creating a more open and supportive work environment. Sales and Negotiating: This program is very effective for people in highly accountable positions and who have to negotiate. A generalized agenda follows below. However, do not assume this program is like typical “training programs.” It is much different. The program isn’t “taught.” It is coached while people are in a special meeting focused on implementing real work. So you see if the skills make a difference—immediately! You see a greater degree of proficiency. You see higher talent at leadership, teamwork, customer service . . . even at sales ability. The overwhelming evidence and tangible business results cause better learning and better reinforcement. Specifications The coached meeting lasts three days or the equivalent. It can be broken into shorter segments. All materials are provided: includes seven award-winning video-coached lessons, a meeting leader’s guide, a participant coaching kit for each person, and optional reinforcement guides for managers who coach others. The best group size is 12 to 20 people. The meeting leader is a properly certified coach, ensuring that the guidance your people receive is both practical and practiced. “The PAR training program is the best at coaching that I have ever seen. The coaching materials and exercises don’t just convey knowledge, they make sure your people can execute competently. The execution and the bottom-line results are quickly obvious. I have never seen anything like that before. That’s probably why their clients become part of their sales force. Count me as one of them.” John Wuycheck, CEO The Phoenix Group PROGRAM AGENDA Day 1
Listening for Other Points of View
Outcome: The ability to tell the degree to which others are buying in (becoming a customer) during the conversation. How to read willingness/motivation in any point of view. Business Rapport (Respect)
Outcome: The ability to establish common goals in any situation. The ability to prove respect for every point of view. The ability to dissolve negative views. Day 2 Analytical Skills for Doing Business
Outcome: The ability to factually tailor solutions to individual points of view depends on the ability to correctly analyze logical needs first. Positioning Your Ideas (Aligning)
Outcome: The ability to “follow” and reason with someone else’s point of view. How to position your ideas and solutions for faster acceptance. Taking the Lead (Raising)
Outcome: The ability to lead a conversation to more positive and confident degrees of buy-in. The acclaimed ability to inspire belief and confidence in others. Day 3 Managing Resistance or Reluctance
Outcome: Increased competence and effectiveness even in complex, high risk or high resistance situations. Obtaining Commitments vs. Agreements
Outcome: Measurable skills linked to measurable business results. Advanced Applications
Outcome: The ability to replicate the skills in other applications and situations. Program Ends ** OPTIONAL - Joyfields is available to help you plan your extra stay if you desire. Let us know how we can help.
CERTIFICATE COURSE
WHO SHOULD
ATTEND You should also attend, if you cater to the corrections industry and would like to meet and network with leaders of these institutions and learn what interest them.
INTERNATIONAL PARTICIPANTS Let us know if we can assist you in anyway by sending email to international@joyfields.org or calling +1(770)409-8780. Make sure to provide details. Tell us in your email exactly how we can assist. Include a telephone number and email address in all correspondence so we can contact you if necessary. What people have said about Joyfields' programs • "Joyfields can be relied
upon to organize very relevant and educative conferences using very
informed facilitators." - Rev. Adama Okai,
Deputy Superintendent of Prisons for Re-Integration, Ghana Prisons
Service
Perimeter Mall is just blocks away with several restaurants, a movie theater, and entertainment within walking distance. Easy access to local offices and area attractions. Daily Shuttle Service 7:15am - 10pm within a 3 mile radius. It is an all-suite hotel offering spacious two bedroom/two bath, one bedroom, and studio suites with fully-equipped kitchens, living room, work areas with oversized desk and executive chair. Direct dial and personalized phone numbers, two phone lines, data ports and personalized voice mail plus free wireless Internet in all guest rooms . Breakfast hot buffet and Sundowner Receptions including beer, wine, and light meal (Tues-Thur). 24-Hour availability for fitness center, convenience store and business center with two computers and high-speed Internet access. Complimentary guest laundry facilities. Heated outdoor pool, Jacuzzi, and courtyard with two gas BBQ grills. All this plus Priority Club Rewards points! Joyfields has arranged a special rate for attendees. The special rates expire soon. To reserve a room contact Joyfields directly at +1(770)409-8780 or send email to yvette@joyfields.org. Other local hotels are available at various rates close to the workshop venue. Participants are responsible for payment for all accommodations. Registration Fees Includes all training sessions, training materials, site visits where applicable, continental breakfast and lunch are also included. Complimentary 6 Months membership in JI - included newsletter and discounts to Joyfields' sponsored programs. Participants are responsible for all other expenses including charges for accommodations, airfare, dinners and all personal expenses.
Registration: $2495 SPECIAL OFFERS! Do you have a team? Dramatic savings when 2 or more register at the same time from the same organization. Act now!
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