APRIL 25 - 27, 2018
NEW ORLEANS, LOUISIANA, USA, USA
DAY - 1 - APRIL 25TH
CHOOSE FROM THREE (3) FULL-DAY COMPREHENSIVE WORKSHOPS
WORKSHOP-1
- Evidenced Based Practices for Strength-based & Person-centered Case-Management Core and Advanced Skills
This full-day pre-conference workshop teaches the processes for assessing, planning, facilitating and advocating for options and services designed to help human and justice services clients efficiently meet their individual needs. It is intended to prepare the practitioner for developing advanced and intentional skills by helping them develop a deeper understanding of the way in which approaches and dialog affect the recipient. This knowledge is fundamental to the practitioner’s ability, not only to understand how the brain works in dialog, but also how the use of approaches that are facilitative and guiding versus prescribing and correcting increase the ability of the recipient to benefit from the care and supervision provided.
Case managers and care coordinators are assistive, collaborative partners providing guidance and supports. At this program participants will be able to learn how to play their strength-centered role to help individual clients they work with achieve outcomes they desire. Using relevant examples, participants will learn how they can help their clients achieve desirable outcomes through promotion of quality and effective interventions which link individuals to appropriate resources.
Learning Goals & Objectives
On this program, participants will be in a position to learn;
- Current trends in care coordination
- New state and federal requirements
- Strength-centered vs. deficit-based approaches
- Components of successful care coordination
- Successful transfers to insure delivery of integrated delivery of services
- Care Coordination: Interventions and Discharge Cues
- Linking people with systems that provide them with resources, services and opportunities
- The Case Manager's Role, Tasks and Functions
- Client Level Interventions (face-to-face)
- Support for the Dual Role
- Deficit Based Case Management Strategies
- Strength Based Case Management Interventions
- Strength Based Case Management Activities
- Strength Based Case Management Approach
- Making Sense Out Resistance
- Case Management Process
- Facilitated Activities
- Determining clients’ level of readiness for change by Using Motivational Interviewing and the Transtheoretical Model for Change
- Stage-matched recovery oriented goals, objectives and interventions for increased accountability and improved client outcomes
WORKSHOP - 2
Of the 20.5 million Americans 12 or older that had a substance use disorder in 2015, 2 million had a substance use disorder involving prescription pain relievers and 591,000 had a substance use disorder involving heroin. Currently, the nation has a crisis on its hands thats been characterized as a "crisis of epidemic proportions facing our nation".
What do you understand all this to mean? What do you know about opioids? Why is it an epidemic? How and where do practitioners fit in? What are the implications and impacts on the individual, their families and communities which surround them?
This 4-part workshop on the current Opioid crisis in America will address the impact of Opioids on the individual, family, community and social service/criminal justice organizations. The series will also review necessary case management knowledge and skills for effective interventions, securing housing as part of recovery and offer a candid discussion with an individual/family who has over 10 years of experience with opioids/heroin: from prescribed medical treatment, to use/abuse and addiction: it impacted the whole family! You are invited to attend 1, 2, 3 or all 4 parts of the workshop.
Session-I
Opioids Addiction: An Overview & How Its Similar to or Different from Other Addictions
64,000 drug overdose deaths were estimated in 2016 (drugabuse.gov.)! In many ways, this current epidemic is both similar and different than other addictions.
Attend this interactive session to learn and share knowledge of the impact of an addiction to opioids.
The workshop will review the impact of the opioid addiction on the human brain and consequently communities, families, and your social service/criminal justice organization.
Session-II
Opioids Addictions Treatment, Management & Recovery: Stage-matched Approaches
The recovery process is fluid and subject to change on a monthly, weekly, daily and sometimes hourly basis. This fluidity impacts all members of the recovery team (individual, family, organizations).
Attend this session to learn and practice using solution-focused questioning to connect with the consumer(s).
You will also review the 6 Stages of Change, and how they can be used as a guide plan development and interventions.
Session-III
Case Management with Individuals & Families Impacted by Addiction to Opioids
This program examines case management in opioids addictions cases and how it compares with other types of case management.
Participants will review the core components of effective case management with individuals and families impacted by an addiction to opioids. These components include the development of overarching goals, measurable objectives and achievable tasks. You will also identify barriers to achieving desired outcomes.
Session-IV
Opioids Addiction Case Study
This session reviews some cases in general, as well as takes a close look at one particular case. An individual who is a recovering from an addiction tells his Story: “From adolescents to adulthood, took over my life and family, and my road back.
Embrace this unique opportunity to have a candid discussion with several family members who have been impacted by Opioid addiction as either a user or someone who does all they can to support the person they love.
During the workshop, you will be invited to ask questions from the presenter and members of her family.
WORKSHOP - 3
Supportive housing services are offered to maximize housing stability and prevent returns to homelessness as opposed to addressing predetermined treatment goals prior to permanent housing entry.
Supportive Housing and Permanent Supportive Housing are unique and specific approaches to providing housing targeted to individuals and families who are experiencing homelessness, or at risk of homelessness, and other disabilities. These approaches help this special populations acquire housing, achieve and maintain their goals for increased independence, greater self- sufficiency, recovery, resiliency, family reunification and employment.
Learning Objectives & Outcomes
Participants will learn and identify the three approaches for operating and providing supportive housing, including:
1. Single site housing
2. Scattered site housing
3. Unit set- asides
In addition, participants will learn what supportive services strategies and techniques are evidence based intervention for addressing challenging housing situations. It will cover
1. Housing First
2. Stages of Change
3. Motivational Interviewing
DAY - 2 - APRIL 26
Giving Up Your “Guy/Gal in The Diner” Card: What Does It Mean To Be An Evidence-Based Practitioner
Practitioners become intuitively reactive to resistant behaviors and respond their clients exhibit. They react in ways they think will extinguish those behaviors. We cal that reacting from their guy/gal-in-a-diner platform. We logically and intuitively see resistance in treatment as a barrier to wellness and progress which provokes a feeling of frustration in the practitioner. That response results in an intuitive judgment about the behavior which is assigned to the person’s character.
Most people would understand this as labeling. Once labeled, the practitioner’s approach to the person is influenced by it, and the tool for change is weakened.
Most modern evidence-based practitioners will recognize the tool for change and how they can use it. Without this tool for change, the person in care cannot fully level with disclosures, so the practitioner cannot truly help with deeper issues motivating behaviors. But first, they must give up their "membership card"!
Join me to explore what it entails to be considered an ‘evidence-based practitioner,’ and how to give up your "card.
CHOOSE FROM THREE (3) CONCURRENT TRACKS
Individual Motivation Engagement Track
- Finding & Using Motivation for Engaging "Hard-to-serve" Persons who are Mandated, or Ambivalent About Participating
This session teaches the practitioner how to “reframe” the way resistance of any kind is understood differently by an evidence based practitioner than an intuitive practitioner. It really defines the Evidence Based Practitioner and strengthens the use of intentional approaches from a knowledge base and sets the tone for selecting strength-based strategies in what is normally a high stress encounter.
The practitioner will learn how to find the “intra-personal” fuel of the recipient that moves from resentful to self-caring participation
- Making Sense Out of Resistance: Using Accurate Empathy to Build on Engagement and Develop an Assistive/Collaborative Relationship With Hard-to-Serve Persisons Who Are Resistant to participation
This session teaches the practitioner how to “reframe” the way resistance of any kind is understood differently by an evidence based practitioner than an intuitive practitioner. It really defines the Evidence Based Practitioner and strengthens the use of intentional approaches from a knowledge base and sets the tone for selecting strength-based strategies in what is normally a high stress encounter.
The practitioner will learn how to find the “intra-personal” fuel of the recipient that moves from resentful to self-caring participation
- Basic Skills for Transitioning to the Development of a Strength-based, Recovery Oriented, Person-centered Plan Using Advance Facilitation Skills
It is beneficial if participants in this session attended the previous 2 sessions, or already possess some advance understanding of the case management process. This session brings the previous two sessions into focus in a guided demonstration of Advanced Facilitation of a case-manager, probation officer, health coach, or any practitioner who may be tasked with developing an individualized treatment plan using the person-centered planning process.
This skill helps the participant develop goals that target the critical life functions lost to disease, mental illness, criminogenic risk and behavior, substance use disorders etc.
Participants in this session will be in a position to learn how they can tie all services and treatment objectives and interventions to goals that are specifically about the critical life function that most matters to the recipient for recovery. What this does is to greatly enhance engagement, participation, and improvement.
Family & Community Engagement Track
- The Case Manager's Purpose Role and Function to Achieve Desired Outcomes
A core component to successful intervention is a trusting relationship between the professional and the consumer. A component to building trust is for both parties to clearly understand the purpose, role and function of the relationship/intervention.
Attend this interactive session to review core components to beginning to build a relationship with consumers. Special attention will be provided regarding engaging resistant and mandated consumers and significant others in their lives.
- Goal Setting and Plan Development with Working With Individuals and Their Families and Groups
Once the purpose role and function of a relationship is established it is important to develop clearly defined goals, objectives and tasks. What is the desired outcome of our professional relationship (goal)? What measurable change are we working towards achieving (objectives)? What actions need to occur to achieve the desired goal and objectives? When goals objectives and tasks are clearly defined, and understood during the contracting stage of an intervention the likelihood of achieving your programs desired outcomes will improve.
- Interviewing Techniques for Achieving Durable Outcomes with Resistant Individuals, Their Families & Relationships
Attend this workshop to learn strength-based and solution-focused interviewing techniques to engage consumers. You will learn specific types of questions that can be used that will assist both the professional and the consumer in developing a positive working relationship.
Professional may hear, “I don’t want to be here”. “Why do I have to be here?”
This session will help address how to you engage individuals/groups that do not want to be engaged.
- Prioritizing Interventions
Have you ever had so much to do you become overwhelmed you are unable to complete anything? Or you just choose to do nothing? It is a skill to collaborate with individuals/groups to prioritize interventions and next steps.
Attend this interactive workshop and practice and learn how you can prioritize interventions.
Systems & Supports Engagement Track
- Successful Employer Engagement: Approaches Creating Opportunities for Veterans, Homeless and other Target Populations
Supportive Housing providers developing innovative housing-based strategies for returning formerly homeless and disabled individuals to work. These efforts build upon the combination of ongoing support services and the residential stability that supportive housing provides. Staff works either in-house or by networking with other organizations, to provide flexible, individualized employment services, with a special attention to job development opportunities.
Participants attending this workshop will be able to discuss the following:
1. Identify what employers want from the system
2. Identify essential business concerns
3. Identify steps to forming a connection
- Reducing Harm for Public Safety in Housing
Harm Reduction refers to measures aimed at reducing the harm associated with drug use without necessarily requiring the tenant/client to commit to maintaining abstinence.
The services in housing are aimed at helping people reduce the harm caused by their specials needs, such as substance abuse, mental illness or health related complications. Staff helps tenant/client stay housed by assisting with the management of problems that interfere with the ability to meet the obligations of tenancy, such as paying rent.
In this workshop participants will be able to:
1.Identify at least three features of harm reduction in the context of supportive housing
2.Define key drug categories and drugs
3. Identify Stages of Change and working with people to keep them housed
- Fostering Tenants and Clients as Leaders
Leadership development opportunities for tenants are created and /or supported by all partners, such as training opportunities, employment opportunities, opportunities to facilitate peer self-help groups, and opportunities for participation with tenant councils, other tenant-led organizations, and/or decision-making bodies. Participants will take away:
1. Identify skills to assist tenants in developing or enhancing leadership skills
2. Identify opportunities for tenants to use and practice skills
3. Identify and create a group of tenant leaders that can work with-in supportive/affordable
housing to train other tenants
DAY - 3
APRIL 27TH - CHOICE FROM 3 TRACKS
Trauma & Practice Track
- Developing an understanding of "Trauma Informed" Practice with "Hard-to-serve" persons. Using Trauma Informed Approaches and Avoiding Practices That Increase Resistance Due To Trauma Histories
Trauma is one of the drives for the way a person responds to various activities in a dialog. Often the behavior driven from a trauma informed response appears to be pejorative, and an intuitive practitioner often misjudges, confronts, advises, teaches or holds the person accountable. Such approaches lack understanding of the recipients experiences and responses and may actually re-injure and be further traumatic, or worsen their ability to benefit from intervention.
This session teaches participants skills for avoiding an intuitive response that re-injures and strengthens resistance.
The use of any evidence based practice is founded in the principle of “Attunement”. For any behavior change issue, from engagement through participation, improvements in health behaviors, or changes in any life domain, the practitioner is most effective if the first goal is to understand how the person works the world from drives that originated long before supports and services were sought.
- Vicarious Trauma, Self-Care and Care Coordination: When it is time for the case manager?
Professionals who work with individuals/families and communities are exposed to primary and secondary trauma. These same professionals may experience a workload that does not allow them enough time to consider taking care of themselves.
Attend this session to;
1) Realize human, social and justice services professionals are impacted by primary and secondary trauma,
2) Recognize the signs and symptoms of exposure to trauma, and
3) Review techniques to reduce the impact of trauma.
Intensive Case Management & Supervision Track
- Basic & Advance Skills for Managing Daily Interactions with Individuals Related to Participation in Supports & Services Tied to Intra-personal Drives
This part of the training builds on the discussion and skills discussed in day one and day two. The practitioner learns how to shift from prescribing advice to solve problems and replace those urges with evidence base evocative strategies that avoids roadblocks and keeps the recipient in the active role. A main outcome for the practitioner is learning how to use evocative strategies to guide the individual to self-governing decisions rather than prescribing advice.
- Dual Hat - Wearing the "2-Hats" in Community Supervision of Justice Involved Citizens
Balancing the underlying need to protect the public while helping the justice involved client successfuly complete orders of probation can be very challenging. Wearing the "2-Hats" is the process of managing both these functions which justice professionals have. It takes very special case management skills to perfoms these two functions well, or balance them.
This session examines the way in which case-management has been a natural part of community corrections and reentry, probation, parole and other service provider staffs supervising justice invoved clients in their communities. It also takes a look at the way in which the process and alternatives to incarceration and jail diversion has created the need to increase the focus on case-management to the level of formal practice.
Data, Software & Web Technologies
- Leveraging Software Tools To Prep, Write and Deliver On-time Performance Reviews Every Time!
Software tools hold the key to helping today's management teams do amazing things with the "dreaded" performance review!
In this program participants will be introduced to methods management can enhance their coaching function with the aid of an innovative software tool. Participants will learn a new way to use technology to;
Motivate staff to perform at high levels using a proven methodology for preparing, writing and delivering performance reviews. Managers themselves will be pleased to receive - good or bad!
Program Goals & Intended Outcomes
- Being in a position to help their agency raise results to new levels
- Being in a position to motivate their teams through the use of effective performance evaluation procedures
- Learning to integrate established agency standards with their ongoing staff interactions and documentation.
- An introduction to methods for seamlessly planning, writing and conducting effective appraisals
- Learning to conduct effective performance reviews their employees will look forward to!
Once again relishing the privilege they have and making "performance-review-avoidance" syndrome a thing of the past.
* BONUS: Participants will get "ReviewTrack" software, a enterprise class software tool for prepping, writing and delivering effective, on-time employee performance reviews.
- Performance & Database Management Software Technologies: When & What to Consider In Choosing Such Tools
So you have been considering software tools, but not sure where to begin, or steps to take? Or perhaps you have been looking at truckloads of data your staff puts on paper, or some excel spreadsheet and know you can do better! This is the session you must attend.
In this session we will review key aspects surrounding software tools and technologies, and whats may be available for what you are tring to do.
How it can be utilized to make things better for staff and clients being served,
The ways in which data is gathered, evaluated, used and presented to help you succeed
We will take a look at when you ought to consider investing in performance software tools, and how you go about getting one.
APRIL 27TH - GENERAL SESSIONS
The Evidence-Based Organization & Practitioner: Case Example
- Being Evidence-Based Organizations & Practitioners: Case Study, Panel Discussion, Q & A
A continuation of our series on learning from actual implementations. Via a panel conversation vehicle participants will engage with others who have or are implementing evidence based initiatives involving leadership, practitioners and other professionals. DIscussion will attempt to cover experiences, lessons, and “hacks” for succeeding.
Topics to cover:
- How did these agencies prepared to embark on the effort as an organization, or as practitioners?
- What key decisions had to be made?
- What implementation approach was chosen over another and why?
- What benefits have been derived, if any?
- What role have stakeholders, including community,your agency, clients played in decisions that were made?
- Which stakeholder would you involve, and which did you wish you had not involved? Explain your rationale.
- What important lessons can we learn from your experieince that has not been talked about? What would you do different?
- If you had a clean canvas to begin all over, what “hacks” would you recommend for success?
Additional comments.
Implementation & Action Planning
Team re-unite to put together their draft implementation action plan for when they return. The goal is to be in a position to present their findings from the conference, and at the same time present a plan of action they could share with colleagues, discuss opportunities and ideas for improvement, assign responsibilities and implementation as soon as possble.
This approach helps to address change management challenges and colleagues' resistance toward intended changes and improvements.